resources

1. Dokmen U. Social Life: Communication, Roles, Games, Values. Exist, Develop, Compromise. Istanbul: Sistem Publishing, 2002.
2. Communication Volunteers. Basic Communication Skills. Trainer Training. İzmir Ege University Hospital: Lecture Notes, 2016.
3. Fairbanks RJ, Bisantz AM, Sunm M. Emergency Department Communication Links and Patterns. Ann Emerg Med, 2007:50;396-406
4. Blackburn J, Karen Ouseya K, Goodwinc E. Information and communication in the emergency department. International Emergency Nursing. 2019:42;30–35
5. Spencer R, Coiera E, Logan P. Variation in Communication Loads on Clinical Staff in the Emergency Department. Ann Emerg Med. 2004:44;268-273
6. Pun JKH, Matthiessen CMIM, Murray KA, Slade D. Factors affecting communication in emergency departments: doctors and nurses' perceptions of communication in a trilingual ED in Hong Kong. International Journal of Emergency Medicine. 2015:8;48
7. Elgünler TC, Fener TC. Barriers Affecting the Quality of Communication and Removing These Barriers. The Turkish Online Journal of Design, Art and Communication. 2011:1;35-39,
8. YD, Erturk. Human Relations and Communication Methods. Lecture Notes. Istanbul University Open and Distance Education Faculty, Istanbul 2016.
9. Cüceloğlu D. Listening is More Important in Human Relationships. Think Well, Make the Right Decision. Ankara: Remzi Bookstore, 2001.
10. E, Boz. Me Language Instead of You Language in Communication. Turkish Language Society. [Online] [Cite Date: 11 10 2021.] https://tdk.gov.tr/wp-content/uploads/2013/07/20130720.pdf.11. B, Gulsen. What is Empathy? kemalsayar.com. [Online] [Cite Date: 11 10 2021.] https://kemalsayar.com/insana-dair/empati-nedir.